Terms and Conditions

Please read these Terms and Conditions carefully before using this website, purchasing digital products, or booking coaching services.

By accessing this website or purchasing any products or services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

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1. Introduction

These Terms and Conditions apply to all services provided by [Samantha Rose] (“the Company”), including coaching sessions, digital products, downloads, and any other services offered through this website.

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2. Services Overview

The Company provides trauma-informed coaching, digital resources, and support services designed to assist individuals in personal growth, healing, and wellbeing.

All services are provided in good faith; however, outcomes may vary and are not guaranteed.

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3. Coaching Disclaimer

Coaching is a supportive, non-therapeutic service and is not a substitute for medical, psychological, or legal advice.

By booking a session, you acknowledge that:

• coaching does not diagnose or treat mental health conditions

• you are responsible for your own decisions, actions, and outcomes

• you will seek appropriate professional support where necessary

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4. Booking and Payment

All coaching sessions must be booked in advance and are offered on a pay-as-you-go basis.

• Payment is required in full at the time of booking

• Bookings are not confirmed until payment is received

• Sessions are typically 50–60 minutes and delivered online

The Company reserves the right to refuse or cancel bookings at its discretion.

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5. Cancellations and Rescheduling

• At least 24 hours’ notice is required to cancel or reschedule a session

• Late cancellations or missed sessions may be charged in full

• Repeated cancellations or no-shows may result in future bookings being declined

If the Company cancels a session, an alternative time or refund will be offered.

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6. Refund Policy

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Coaching

All coaching sessions are non-refundable once booked, except where the Company cancels the session.

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Digital Products

Due to the nature of digital content, all sales are final.

By purchasing digital products, you agree that:

• access is provided immediately

• you waive your right to cancel under the Consumer Contracts Regulations 2013

No refunds, returns, or exchanges are offered unless required by law.

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7. Client Responsibility

Clients agree to:

• engage honestly and openly in sessions

• take responsibility for their wellbeing and decisions

• communicate if they feel overwhelmed, triggered, or unsafe

Coaching is a collaborative process, and results depend on individual participation.

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8. Suitability

Coaching is not suitable for individuals experiencing acute mental health crises, including but not limited to suicidal ideation or severe untreated conditions.

The Company reserves the right to pause or terminate services and recommend appropriate professional support where necessary.

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9. Confidentiality

All information shared during coaching sessions will remain confidential, except where:

• there is a risk of harm to yourself or others

• disclosure is required by law

Online sessions may involve the use of third-party platforms, and while reasonable steps are taken, complete security cannot be guaranteed.

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10. Intellectual Property

All materials provided, including but not limited to:

• digital guides

• worksheets

• videos

• written content

are the intellectual property of [Samantha Rose].

These materials are for personal use only and may not be:

• copied

• shared

• reproduced

• resold

• distributed

without prior written permission.

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11. Use of Website

You agree to use this website for lawful purposes only. You must not misuse the website or attempt to access it in a way that may cause harm or disruption.

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12. Limitation of Liability

To the fullest extent permitted by law, the Company accepts no liability for:

• decisions made by clients

• outcomes from coaching

• use or misuse of digital products

All services are used at your own risk.

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13. Technical Issues

The Company is not responsible for:

• client-side technical issues

• internet disruptions

• inability to access sessions due to personal equipment

Support will be provided where reasonably possible.

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14. Data Protection and Privacy

Your personal data is handled in accordance with our Privacy Policy and UK data protection laws.

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15. Changes to Terms

The Company reserves the right to update these Terms and Conditions at any time. Continued use of the website or services indicates acceptance of any changes.

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16. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.

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17. Contact

If you have any questions regarding these Terms and Conditions, please contact:

Email: samsolomum@gmail.com