Booking Policy

All coaching sessions must be booked in advance and are offered on a pay-as-you-go basis. Payment is required in full at the time of booking. A booking is not confirmed until payment has been received.

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Coaching is a supportive, non-therapeutic service and is not a substitute for medical, psychological, or legal advice. By booking a session, you confirm that coaching is suitable for you at this time and that you remain responsible for your own decisions, actions, and wellbeing.

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Sessions are delivered online via secure video call and last approximately 50–60 minutes. Clients are responsible for attending on time and ensuring a private, safe, and distraction-free environment. Late arrivals may result in a shortened session, as sessions cannot be extended beyond the scheduled time.

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Cancellations or rescheduling requests must be made at least 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice, or missed without notice, may be charged in full and are non-refundable. Repeated late cancellations or no-shows may result in future bookings being declined.

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All sessions are confidential, except where disclosure is required by law or there is a risk of harm to yourself or others. Coaching sessions are non-refundable once booked, except where the coach cancels, in which case an alternative session or refund will be offered.

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By booking a session, you confirm that you have read and agreed to this Booking Policy and the full Terms and Conditions.